(443)759-7457
Terms of Services
Services
S&R Laundry Services will provide laundry and dry cleaning services to students over a full semester period of 12 weeks or on a monthly basis. We will have your laundry washed and folded and returned to you within 48 - 72 hrs from the pick-up day.
You will be notified of your pick-up location or where your drop point is located as well as the time that your bags will be picked up weekly. If you are using the service for the first time, please use your own laundry bag or a trash bag. Each student will receive a labeled laundry bag on their first pick-up that they will use throughout the semester.
Pick-up and Delivery Policies
Laundry pick-up services must be requested and paid by the student in advance. Pick-ups will be every week on Thursdays - Mondays; customers will be assigned one of these pick up days upon sign up for the service. Should for any reason there be a change in the pick-up time, customers will be given prior notice. Your laundry will be delivered within 48 hrs to 72 hrs after pick-up. Each student will be given a specific window of time (between 15-25 minutes) within the pick-up/delivery time frames so that they are not required to wait for our arrival for the entire 2 hours.
All students will be provided with a laundry bag and ID tag upon their first pick-up. All students are responsible for making sure they give their bags to S&R Laundry Services. Unless we notify the student that there is a pick-up location in his/her building, bags must be brought out the to vehicle that will be parked outside the student's building during their specific time frame each week.
Should a student miss a scheduled pick-up he/she will not be refunded for that week. However, the student has the option to contact us to have his/her bag picked up on the next pick-up day that week or one make-up week can be added to the end of the semester. If a student misses a delivery, he/she may contact us within 24 hrs of the drop-off time to arrange another delivery time, otherwise your laundry will be returned on the next scheduled pick-up day.
Customer Responsibilities
The customer will be completely responsible for his/her laundry while it is not in the care of S&R Laundry Services. S&R Laundry Services will be in no way responsible and will not pay for any damage or loss of laundry left unattended for pick-up or delivery. Each customer agrees that they will not include any items in their bag that are (a) non-washable items, (b) items meant for dry cleaning or hand-washing, or (c) any other items not meant for laundering. S&R Laundry Services will not be responsible for any non-washable items left in the laundry bag. Upon request, S&R Laundry Services will accomodate garments that require special care such as hang dry, bleach, etc.
S&R Laundry Services will not be liable for damages done to clothing through a normal cleaning cycle if the customer does not indicate special care instructions. If the special care instructions cause damage to the garment, S&R Laundry Services will also not be responsible. The customer may choose to give S&R Laundry Services a "delicates bag" (provided by the customer) which should be labeled with instructions and in the customer's laundry bag at the time of pick-up. S&R Laundry Services is not responsible for any bleeding, shrinking or changing of the clothing in any way if the customer decides that he/she wants the clothes to undergo a normal washing cycle. It will be the customer's responsibility also make sure to empty all pockets of any items such as pens, gum, lighters, etc. that may cause damge to clothing if not removed and is inadvertently included in the normal wash cycle.
Payment Terms
Full payment for the service must be made prior to the customer's first pick-up. Unused services do not roll-over to the next semester or the next week unless the situation is as described above when the student misses a pick-up and is allowed to reschedule one missed week at the end of the semester. We understand that most students do not have scales available to them, so S&R Laundry Services will notify the student after their first week of service if they were significantly overweight. This way, they can judge how much laundry they should give in the coming weeks. For every additional overage above the weight based on the plan selected will be charged at the $1.60 per lb rate. It is the customer's responsibility to check periodically whether or not they have exceeded their weekly limit. Overage Charges will be charged at the end of the semester so as to eliminate the hassle of small charges being required from the customer each week.
Additionally, students will be charged based on a flat rate for any large items such as comforters, blankets, etc. These items are not included in the weekly plan rates. This charge will also be assessed at the end of the semester along with any overage charges or any dry cleaning charges.
S&R Laundry Services reserves the right to withhold laundry for delivery until payment for any additional charges is rendered.
Refunds
A customer may cancel their service within ten (10) days of the start of the semester or month (for monthly plans). If within that time they have used the service, they will receive a prorated refund. S&R Laundry Services, in its sole discretion may determine if a customer is eligible for a refund and will fairly negotiate the amount. However, please be aware that S&R Laundry Services has no obligation to pay the refund.